01
Out of your head, into a system
If it only works because you remember it, it does not work yet. I move the operation into systems anyone can follow.
Operations, fully owned
You build the company. I build the operation.
A fractional COO for founders. I install the systems, accountability, and culture your company runs on, so the business stops depending on you being in the middle of everything.
Bilingual EN / ES · Outcomes, not hours
I help founders ship faster
by getting out of their own way.
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8+
Years operating
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20+
Operations built
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24/7
Bilingual cover
The approach
When you are the bottleneck, the business can only grow as fast as you can.
I take the operation off your plate and turn it into something that runs without you.
02
Accountability with humanity
Clear ownership and real follow-through, without burning the team down to get it. Culture is part of the operation, not a reward for it.
03
Outcomes, not hours
You buy a result and the reliability behind it, on a flat monthly retainer. Not a timesheet, not a body in a seat.
Why founders work with me
Designed for reliability, performance, and a smoother operation.
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Systems First
Documented processes the team can follow without you in the loop.
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Accountability Built-in
Clear owners, real follow-through, metrics that mean something.
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Built for Velocity
Fast decisions and unblocked delivery across every function.
★
Culture That Holds
A team that stays motivated — burned-out teams ship nothing.
An operation you can trust
Reliability you can verify.
Operating standards plus real accountability, so you can grow with greater confidence.
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Senior Operator
A real operating partner running the day-to-day with you, not a checklist.
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Documented & Owned
Everything I build is documented, owned by your team, and survives me.
⌬
Bilingual EN / ES
Fluent across US founders and LatAm teams — no translation gap.
What I take off your plate
Built for the next stage of your company.
A modern operating layer that helps founders move faster, understand their business, and access leverage seamlessly.
SystemsAccountabilityBilingual EN / ESCultureDelivery
Systems & SOPs
Documented processes the team can follow without you.
Team accountability & KPIs
Clear owners, real follow-through, and metrics that mean something.
Project & delivery management
Work that ships on time, with nothing falling through the cracks.
Hiring & onboarding
A repeatable way to bring the right people in and get them productive.
Tools & access
The right platforms, set up properly, with access that never blocks the team.
Meeting & comms structure
Fewer meetings, clearer channels, decisions that get recorded.
Meet Paula
The right hand your company runs on.
I am Paula Gil Ortiz, a fractional COO and chief of staff for founders. I work with founders in the United States and the teams who build for them across Latin America — fluent in both worlds and at home in both.
“I work the way a cairn is built. I leave the path marked, so your team can walk it without me.”
Anonymized case studies
Real work. No names.
Out of respect for clients, identities and specifics stay private. The shape of the work and the outcomes are honest.
Series A SaaSCase 01
From founder-as-bottleneck to weekly operating rhythm
Built the operating cadence, ownership map and KPIs. The founder stopped being the routing layer between teams.
- Weekly review installed
- Decision time cut materially
- Cross-team handoffs documented
Client identity withheld
Cross-border teamCase 02
Bridging a US founder and a LatAm delivery team
Restructured comms, set up dual-language SOPs and ran the bilingual operating rhythm end-to-end.
- Bilingual SOP library
- Single source of truth for delivery
- On-time releases stabilized
Client identity withheld
Scaling services firmCase 03
Hiring & onboarding that survives the founder leaving the room
Designed a repeatable hiring loop and a 30-day onboarding the team owns. New hires productive without founder involvement.
- Repeatable hiring loop
- 30-day onboarding owned by team
- Founder removed from interviews
Client identity withheld
Anonymous feedback
What founders say after we work together.
Names withheld to protect client confidentiality. Roles and context are real.
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Within a quarter, the team stopped pinging the founder for every decision. Weekly reviews became the source of truth, not the inbox.
01
Founder & CEO
Series A SaaS · ~30 people
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She turned a chaotic remote team into something that runs on a rhythm. The bilingual bridge alone paid for the engagement.
02
Co-founder
US/LatAm marketplace · ~45 people
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We finally have owners, deadlines and a meeting cadence that respects everyone's time. Delivery is predictable for the first time in two years.
03
Founder
Bootstrapped agency · ~18 people
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I got my mornings back. The operation runs whether I'm in it or not, which is the whole point.
04
Solo founder turned CEO
B2B services · ~12 people
Answers
Need help? Common questions.
Get answers quickly so you can decide with confidence.
What does a fractional COO actually do?
I run the operational side of your business part-time: systems, processes, team accountability, project delivery, and culture. The senior operating partner most founders cannot yet justify hiring full-time, at a fraction of the cost.
How do you charge?
A flat monthly retainer tied to a defined scope and outcomes, not an hourly rate. You get a predictable cost, and I stay focused on results instead of the clock.
How much of your time do I get?
As much as the outcomes require, on a flexible schedule. If you need live coverage during specific hours, I can bring in a managed junior so the work is covered without my time being the constraint.
Do you work with remote and Latin American teams?
Yes. I am fully bilingual and built for exactly this: bridging US founders and their teams across Latin America, with no translation gap between the two.
How do we start?
With a discovery of how your operation runs today. From there I bring you a clear plan and a proposal scoped to the few things that will move the most.
Why are testimonials and case studies anonymous?
Most of my work touches sensitive internals — org design, hiring, finances, founder dynamics. Confidentiality is part of the engagement. I share the shape of the work and the outcomes, never names or identifying details.
Ready to get your company off your own back?
Let's talk about taking the operation off your plate and building something that holds.